Parent Support
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Support by product
Shine Adventure
A digital reading programme for ages 4 to 7. Purchase, activation, and progress questions are handled through your parent account and the payment activation steps below.
Shine Reading Challenge
A short guided reading check for ages 4 to 7. Purchase is arranged on WhatsApp, and your private access link is sent to you after payment. If your link does not open, message us on WhatsApp and we will send a new one.
English Workbooks
Printable digital workbooks. After purchase you receive the download, ready to print at home. If a file will not download or open, contact us and we will resend it.
Shine Reading Diagnostic
A 1:1 reading assessment in Kuwait. Booking, rescheduling, and report questions are arranged directly on WhatsApp.
Payment activation
After completing payment through UPay, select "I Have Paid" and sign in using the same email address connected to your Shine Adventure account.
Your payment will be submitted for confirmation. Access is activated after the payment has been reviewed and approved.
We aim to confirm payments within 24 hours on business days. Payments submitted during weekends or public holidays may take longer.
The first mission unlocks after your payment has been reviewed and your account has been activated.
If you have paid but your access has not been activated after 24 business hours, contact Parent Support and include:
- The parent's name
- The account email
- The payment date
- The UPay payment reference or receipt
Support response time
We aim to respond to support requests within two business days.
Requests involving payments, account access, or technical investigation may take longer, but we will keep you informed while we review the issue.
Business days are Sunday through Thursday, excluding public holidays in Kuwait.
Contact us
Email shine.in.english.kw@gmail.com from the email address on your account.